Research Director
Summary Bullets:
• Intelligent automation players are entering the GenAI space via partnerships and technology updates.
• The automation trend signals DevOps’ most significant use case yet for addressing app modernization.
Intelligent automation heavy weights are entering the generative AI (GenAI) space, locking in key cloud partnerships and updating solutions to provision operational workflow automations more easily. The wave of activities among these leaders signals perhaps the most significant use case yet: helping address enterprise app modernization efforts via AIOps and automation.
AI-driven automation is set to become highly innovative through deep integration with GenAI tools, platforms, large language models (LLMs), and managed services. Traditionally, AIOps has not been easy. Of late, traditional infrastructure management tools are getting a boost from GenAI for its ability to simplify machine learning (ML) algorithm creation and implementation. These algorithms are required to automate, monitor, and analyze the effects of the modern application lifecycle on an organization’s computing environments. This will bring more ease to a wider group of team members, including data scientists, operations, and developer teams.
In recent weeks Pegasystems, Automation Anywhere, and IBM launched important GenAI integration strategies.
• Automation Anywhere’s AI + Automation Enterprise System infused GenAI process models with its traditional automation platform to improve customers’ workflow automations. New AI agents help manage cognitive development and automation across various enterprise systems. By leveraging its new low-code user interface, Automation Anywhere AI Agents Studio developers and non-coders can create their own AI agents, which glean enterprise data to make decisions and respond to events across enterprise systems. In the near future, the agents will be augmented with a native retrieval-augmented generation (RAG) service, Amazon Bedrock, and new security protections.
• IBM Concert demonstrated the latest effort in IBM’s broader AIOps strategy, which consolidates its high-productivity operational solutions, namely automation tools. IBM Concert supports GenAI insights into applications, enabling operation optimization across distributed environments. IBM watsonx is being leveraged to power the IBM Concert DevOps platform and connect with existing environments and toolsets. IBM has numerous integrated solutions that will benefit from this continued consolidation. They fall largely under the umbrella of IBM IT Automated Solutions, a comprehensive set of automation technologies for operations supporting the application lifecycle. They include: AIOps Insights/Cloud Pak for AIOps, Instana, SevOne, and Turbonomic. Partner technology Red Hat Ansible Lightspeed also leverages IBM watsonx/Code Assistant.
• Pegasystems has extended its GenAI framework in the form of connectors to Google Cloud (Gemini, Vertex AI), AWS (Bedrock, Titan), and Anthropic (Claude), to offer its enterprise customers a choice in GenAI services, LLMs, and managed services. Customers will be able to extend Pegasystems Pega’s traditional decisions and workflows within Pegasystems Pega Platform to the popular LLMs. The move represents a significant use case among DevOps teams striving to simplify CICD workflows through advanced AI capabilities.GenAI ecosystem activity is massive of late involving a flurry of technology and integration partnerships among and between hyperscalers, application/cloud platform providers, and solution providers.
GlobalData’s most recent GenAI Quarterly includes coverage of this wave of new GenAI-injected intelligent automation solutions, and a major disruption to the GenAI market by small language model providers. Please see Generative AI Quarterly, Q3 2024: News Highlights SLMs and GenAI-Infused Automation, August 22, 2024.
